Hevolve App Privacy Policy

Welcome to Hevolve

We respect your right to privacy.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in India privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our app.

What personal information do we collect from the people that visit our website or app?

We will not collect any personally identifiable information about you unless it is in response to you using our Website or actively registering for one of our online products. The security of your personally identifiable information is extremely important to us.  

This Privacy Policy is regularly reviewed to make sure that we continue to serve your privacy interests and we reserve the right to update it as we deem necessary.  

1. What information we collect

1.1. Registering with Hevolve. 

When you register on the Hevolve app, when you create and update your Learner profile/Teacher profile, and when you purchase Online Courses on the app, we will collect the following information

• • Name, email address, age, class, profession, home address, date of birth, telephone number, country of nationality (required)
  • Other personal data if you choose to register for a Hevolve account via third party sites including Facebook and Google, and have provided your personal information on those platforms
  • Credit/debit card information 
  • Data relating to your use of our app and enrolment on Online Courses
  • Information provided by you when you correspond with us (including via surveys)
  • Information provided from third party sources, such as our Partners who may invite you to a certain course. 

1.2. Learning journey

When you are participating on an Online Course, we and third parties may collect and store the following additional information:

• • comments you voluntarily post while participating in online discussions with the Course educators and other Learners during the Course run
  • any email communications with Hevolve to seek user support or to send queries related to the Course
  • any content submitted by you during the Course, such as written assignments, quizzes, and examinations, and the results of any assessments 
  • any data and documentation you submit in order to verify your identity where required to obtain a certificate or academic accreditation (collected by our third-party identity verification vendors who may store your information for the sole purpose of identification verification)
  • responses you voluntarily provide to Hevolve, the Course educators, or third parties in questionnaires, surveys, or user research that you participate in related to the Course 

2. How we use your information

2.1. In providing our online services and products to you, we and third parties we work with will collect, store, and use your personal information for the following purposes:

2.1.1. to manage your Learner account;

2.1.2. to provide technical support to you;

2.2.3. to send you email notifications and updates about Courses you are enrolled on;

2.1.4. where you are invited by a Course provider or a third party institution such as your employer to enrol on a Course, to allow the that entity to enrol you on the Course, and to monitor and track your progress on the Course;

2.1.5. if you are taking a Course for academic credit, professional certification and/or other formal recognition of learning, to allow the school or other institution to monitor and track your progress, to award you with the relevant recognition as applicable, and to make direct contact with you regarding your progress and completion of the Course;

2.1.6. to contact you occasionally in order to invite you to share your opinions of and experiences with Hevolve, and to to publish customer reviews and ratings of our Courses on our Website or on other media channels;

2.1.7. for marketing purposes, where you provide us with your consent to receive marketing communications, which may include email and/or telephone communications with information, news, and offers of Courses on our Website and third party offers;

2.1.8. for creating prospective customer databases by matching demographic data from your depersonalised information with members of the general public;

2.1.9. in connection with campaigns with higher education institution partners, to provide universities you have expressed an interest in, with your personal information so they may assess common areas of interest between their students and Hevolve Learners and improve their educational program offerings.  Any such data gathering will also be pursuant to the universities’ own privacy policies;

2.1.10. to share general user data with our Online Course providers for research related to online education (as more fully set out below); and 

2.1.11. to enable you to participate in our refer-a-friend rewards scheme. 

3. Whom we may share your information with

3.1. For the above purposes, we may share your information with the following third parties.  Please note that any third parties’ use of your personal data will be governed by their own privacy policies and give rise to separate obligations under applicable data protection laws.  We suggest that you carefully review any third party privacy policies that may apply to you.  

3.2.Third parties that may receive your information include:

3.2.1. our payment services providers (i) PayPal (UK) Limited, (ii) Stripe Inc; and (iii) Chargebee Inc;

3.2.2. Schools and other institutions. 

3.2.3. providers of assessments and marking services when you register for an assessment or submit a piece of work for marking in connection with an Online Course;

3.2.4. customer relationship management service providers (which allows us, for example, to send personalised email communications to you);

3.2.5. our file storage and management service providers;

3.2.6. where you have agreed, to our refer-a-friend scheme provider, solely to enable your participation in the refer-a-friend scheme 

3.2.7. your employer, educational institution, or third parties who may invite you to enrol on an Online Course for training, educational, or assessment purposes;

3.2.8. any Hevolve group company;

3.2.9. Any entity to which we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other legal requirements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4. Legal Basis for Processing Your Information

We have several legal bases for collecting and using the personal information described above.  They are:

4.1. Where the use of your personal information is necessary to perform our obligations under any contract with you (including providing you with access to Online Courses on the app for which you have registered and/or made a purchase);

4.2. Where we have your explicit consent to collect, store, and use your information for a particular purpose, including where you consent to receiving marketing and promotional communications for products on our app or third party websites;

4.3. Where use of your personal information is necessary for purposes of pursuing Hevolve’s legitimate interests or the legitimate interests of a third party such as our Course providers, as long as these interests are not outweighed by your own interests, fundamental rights, or freedoms.  For example, we will need to ensure that in these cases you would reasonably expect your personal information to be used, and that it would have a minimal impact on your personal privacy.  Such legitimate interests are:

4.3.1. to conduct our day-to-day business, including the operation of a fully functioning app offering online educational products;

4.3.2. to build relationships with universities and other institutions in the online education sector;

4.3.3. to ensure we are delivering a high level of customer service through ongoing customer communications and responses to customer queries;

4.3.4. to invest, test and roll out new products which we believe will benefit our customers or prospective customers;

4.3.5. track and ensure completion of contractual obligations;

4.3.6. carry out market research and business development; 

4.3.7. to operate our app;

4.3.8. to consider your employment application, if you apply for a role at our company; and

4.3.9. In some cases, we may have a legal obligation to collect personal information from you. 

5. Storage and Security of Information

5.1. All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.

5.2. In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in countries outside the United Kingdom or outside the European Economic Area, which may have different standards of data protection than in the UK. Specifically, servers used by our Website are located in the Republic of Ireland and we work with Course providers and third party service providers around the world. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, it is your responsibility to make an informed decision to avail yourself of our services and products or if your concerns about the handling of data require you to refrain from using our Website. 

6. Data Retention

6.1. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

6.2. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Rights

7.1. You have the following data protection rights:

7.1.1. You can edit your personal details via your profile page whenever you wish.  We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date or choose whether or not you wish to receive material from us or some of our partners.

7.1.2. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us.

7.1.3. Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

7.1.4. If you have any privacy-related questions or unresolved problems, you may contact us using the information provided.

7.1.5. You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority. (Contact details for data protection authorities in the United Kingdom, the European Economic Area, Switzerland and certain non-European countries including the US and Canada are available here.)

8. Contact details

Website: www.hertzai.com

9. Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with law, in accordance with best practice in our industry, or to meet our changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, use the Online Courses and Content, and/or provide content in connection with the Online Courses and Content, you will be deemed to have accepted the Privacy Policy as amended at the time of your access and use.

This page was last updated on 29 September 2021.